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Advance Replacement KingstonCare

For convenience, Kingston's Advance Replacement on our system-specific memory is an easy process. Just follow these simple steps:
  1. Call Kingston Tech Support hotline – AU: 1800-620-569; NZ: 0800 KINGSTON (0800 546-478) and obtain a Case Number
  2. Then call your distributor and please quote the Case Number (received from Kingston’s Tech Support)
  3. Obtain a Return Authorization number from distributor
  4. Send the part back to the distributor with the RA number clearly marked on the outside of the package
Kingston will then process your request and a new replacement part will be dispatched to you through distributor immediately.

For customers who need a replacement urgently:
Kingston offers a convenient advance replacement policy — through your distributor, a cross shipment can be arranged.

* Subject to stock availability and Kingston's terms and conditions.