Questions and Answers

1) What should I do with my defective part?

Resellers: Please return through your distributors or point of purchase. A Kingston case number is no longer required.
For the parts that distributors do not handle, please call (800) 337-3719 for Kingston RMA.
End user/retail consumer: Please return to your point of purchase.

2) How do I return discontinued products that are defective?

All discontinued parts should be returned to RMA for repairs, contact them at (800) 337-3719. If it can't be repaired, a credit will be issued.

3) I bought my product from another country, how do I handle defective return?

Please return to where you purchase the item or your distributor.

4) Are all products eligible for returns?

The returns will apply to all system-specific, KVR and Flash channel parts.

5) For troubleshooting memory problems

You may call Kingston tech support at (800) 435-0640. If product is defective, tech support will route to RMA for standard replacement or cross-ship.

6) What is the new process for Canadian distributors:

Effective May 1st, 2008, distributors may facilitate return without customer's case number from Kingston.
Effective July 23, 2008, Kingston will no longer issue RMA replacements to any of our Canadian distributors but only issue credit for defective returns & discontinued SKUs that are within 30 days of discontinuance notice.

7) What is my RMA procedure as an authorized "focus" account?

Please call (888) 435-3979 for standard replacement or cross-ship. For Server, RMA will direct you to tech support first.

8) How do I begin submitting my service reimbursement claims?

1. Please call tech support at (800) 435-0640 to determine memory issue. If memory is defective, you will be issued a “Service Request Number” (SR #) along with a replacement part.
2. Tech support will direct you to the RMA department. A RMA number will be issued along with assistance to facilitate return through advanced replacement.
3. Next, go to www.kingstoncare.com, choose Canada, then click on "Submit A Claim" under the Service Reimbursement section.
4. Fill in all relevant information and submit the claim.
5. Once the product has been confirmed as defective, Kingston will reimburse $100 USD which will be mailed within 6 weeks of receiving the claim.

9) Will adding Kingston memory void the system warranty?

You can rest assured that adding third-party memory to your server does NOT void your warranty. However, it can affect technical support or service for your server. With Kingston memory, you're always protected by KingstonCare, the suite of free services tailored to your server memory support needs. Just contact us and we'll take care of you!