Kingston Technology Company - Care

KingstonCare

For our customers that need to get their replacement memory in a hurry...

Kingston offers a convenient cross ship** policy - we'll ship out replacement memory or SSDNow drives while our customer is shipping back the returned memory. Call our RMA department at 800-337-3719 for more information.

** Cross ship: Cross ships are advanced replacement agreements and can be requested if replacement parts are needed immediately (subject to availability). Requesting this option will imply the customer has the defective parts, and will ship them back to Kingston within ten (10) calendar days of this request, For first time customers, a credit card number is required and will be held as collateral to insure the return of defective product. There will be a ten (10) day hold for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account (or credit card) accordingly. Requests received after 4:00PM PST will be processed the following day. By selecting this option the customer agrees to the above conditions.