Kingston Technology Company - Care

KingstonCare

RMA Program

Kingston's convenient RMA (Return Merchandise Authorization) policy on our branded memory products is an easy process. To receive an RMA, follow these simple steps:

Call our RMA department at 800-337-3719
Describe the memory problem
Receive the RMA Number
Send the part back to Kingston with the RMA number written on the box.

Or submit your RMA request online: click here

For our customers that need to get their replacement memory in a hurry...

Kingston offers a convenient cross ship policy - we'll ship out replacement memory while our customer is shipping back the returned memory. Call our RMA department at 800-337-3719 for more information.

* Standard replacement: Customer must return the defective product to Kingston prior to shipping the replacement product. Subject to availability, the replacement product will be shipped to customer the business day following Kingston's receipt of the defective product. Product will be replaced with the same part number as the part received unless prior authorization is obtained to substitute another part number. Requests received after 4:00PM PST will be processed the following business day.

** Cross ship: Cross ships are advanced replacement agreements and can be requested if replacement parts are needed immediately (subject to availability). Requesting this option will imply the customer has the defective parts, and will ship them back to Kingston within ten (10) calendar days of this request, For first time customers, a credit card number is required and will be held as collateral to insure the return of defective product. There will be a ten (10) day hold for the list price of the item being shipped. If defective parts are not received, Kingston will charge the account (or credit card) accordingly. Requests received after 4:00PM PST will be processed the following day. By selecting this option the customer agrees to the above conditions.